30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
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In the same condition as received
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Unworn or unused
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With tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at admin@baladalamin.org. If your return is approved, we will provide a return shipping label and instructions on how to send your package. Returns sent without prior authorization will not be accepted.
For any questions regarding returns, feel free to contact us at admin@baladalamin.org.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
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The item is defective or damaged
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You received the wrong item
We will evaluate the issue and work to resolve it promptly.
Exceptions & Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (e.g., food, flowers, plants)
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Custom products (e.g., special orders, personalized items)
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on sale items or gift cards. If you have any questions about a specific item, please contact us before making a return request.
Exchanges
To get a different item, return the original item first. Once the return is accepted, place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Thank you for shopping with us!
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